Refund Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be unopened, unused, in the same condition that you received it, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at lisa.zheng585@gmail.com within 7 days of receiving your order.

Please do not send any items back without contacting us first. If your return request is approved, we will provide you with the return instructions and return address.

Items sent back to us without prior authorization and return instructions will not be accepted.

You can always contact us for any return-related questions at lisa.zheng585@gmail.com.

Return Shipping Costs

Customers are responsible for all return shipping costs. We do not provide prepaid return shipping labels unless the item received is damaged, defective, or incorrect.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

If the item is confirmed to be damaged, defective, or incorrectly shipped, we will provide a replacement, refund, or cover the return shipping costs as appropriate.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods.

Due to food safety and hygiene regulations, all opened food products, snacks, beverages, candies, and other consumable items are non-returnable and non-refundable unless they arrive damaged, defective, or incorrect.

We also do not accept returns for hazardous materials, flammable liquids, gases, sale items, or gift cards.

If you have questions or concerns about a specific item, please contact us before purchasing.

Exchanges

The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

European Union 14-Day Cooling-Off Period

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days without giving any reason, except where exclusions apply under applicable consumer protection laws, including for sealed food products that have been opened after delivery for health protection or hygiene reasons.

To qualify for a return under the cooling-off period, items must be unused, unopened, in their original packaging, and accompanied by proof of purchase.

Customers are responsible for return shipping costs unless otherwise required by law.

Refunds

We will notify you once we have received and inspected your return and inform you whether the refund has been approved.

If approved, the refund will be issued to your original payment method within 2–3 business days after inspection. Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at lisa.zheng585@gmail.com.